topic No data access in Get Support

No data access

sarahthecrane — Wed, 11 Oct 2023 03:16:10 GMT

I can't access any data on my phone these last few days. I've restarted it... my account and data usage are all in good standing. What might be the problem? I live in Whitehorse, Yukon and it doesn't sound like there are any outages here right now.

Re: No data access

softech — Tue, 10 Oct 2023 22:49:00 GMT

@sarahthecrane is that an Android? check if the have enabled the data limiter.

Something like this:

Re: No data access

HALIMACS — Tue, 10 Oct 2023 23:15:49 GMT

@sarahthecrane

Log onto self-serve and tap the little refresher icons to ensure you're viewing an up-to-date version of the data buckets.

Then try rebooting device and resetting network connections.

If possible, also perhaps try the SIM card (if physical, not e-SIM) in another device to see if data functions. This could be a device setting which needs amending or adjusting.

Re: No data access

BKNS27 — Wed, 11 Oct 2023 01:25:23 GMT

@sarahthecrane

Just reset the Cellular Network on your phone. It should fix the data issue.

If you are still having issues, contact a CS_Agent to look into your issue by private messaging them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437