topic Re: Text not working in Get Support

Text not working

MCB77 — Tue, 10 Oct 2023 18:32:31 GMT

I switched over to public mobile last week and now I can not receive nor send texts to most of my contacts. This includes security codes coming in and my security system communication as well. Has anybody else had a problem with this. I do not know what to do.

Re: Text not working

hTideGnow — Tue, 10 Oct 2023 18:33:54 GMT

HI @MCB77

you cannot send nor receive? the sending part is important, can you confirm if you can send?

and can you receive phone calls? try and let us know

Re: Text not working

Hollister — Tue, 10 Oct 2023 18:35:25 GMT

@MCB77

Can you place and receive calls? If problem is only texting try rebooting phone, resetting network settings, reinstall SIM card, clear your cache for your texting app. Also try sim in another unlocked phone.

Re: Text not working

MCB77 — Tue, 10 Oct 2023 18:39:11 GMT

I can send and receive texts with some of my contacts but not all of them. Phone calls seem to be working fine.

Re: Text not working

Hollister — Tue, 10 Oct 2023 18:40:35 GMT

@MCB77

You can also try putting a 1 in front of the phone number.

Re: Text not working

computergeek541 — Tue, 10 Oct 2023 18:42:05 GMT

@MCB77 wrote:
I switched over to public mobile last week and now I can not receive nor send texts to most of my contacts. This includes security codes coming in and my security system communication as well. Has anybody else had a problem with this. I do not know what to do.

Please ensure that the SMS option is enabled as it is more universally standard accross different devices.

Re: Text not working

hTideGnow — Tue, 10 Oct 2023 18:42:45 GMT

Hi @MCB77

so, those you cannot send, they are friends? or shortcode?

those you cannot receive, were they shortcode text? and exactly how many days you have been with Public Mobile?

Re: Text not working

Phil_Adelphus — Tue, 10 Oct 2023 18:45:18 GMT

@MCB77 Is it an iPhone using iMessages or an Android phone?

Re: Text not working

MCB77 — Tue, 10 Oct 2023 18:49:15 GMT

I have been with public phone for 5 days now. I can text my daughter but not my son for example. It is randomly not working with certain contacts. Short code text doesn't work at all.

Re: Text not working

MCB77 — Tue, 10 Oct 2023 18:49:40 GMT

It is an android phone

Re: Text not working

Phil_Adelphus — Tue, 10 Oct 2023 19:10:37 GMT

@MCB77 Did you make sure SMS is enabled as computergeek suggested? Apparently sometimes there can be a conflict between RCS and SMS and the phone needs to be set to default to SMS when necessary. But if it's not that you can contact a customer service agent for help by leaving a private message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You'll need to check your community private message inbox for a reply (envelope icon or click on your avatar and select messages)

Re: Text not working

MCB77 — Tue, 10 Oct 2023 19:26:22 GMT

I tried the SIM in another unlocked phone and it still does not work. I put my daughters SIM in my phone and it works fine. So it must be a SIM issue not a phone issue.

Re: Text not working

hTideGnow — Tue, 10 Oct 2023 19:28:03 GMT

HI @MCB77

that is a valid assumption.

I think you should submit ticket with agent and ask them to refresh your account on the system:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Text not working

MCB77 — Tue, 10 Oct 2023 19:40:02 GMT

I did make sure the SMS was enabled. Thank you so much for the information I will contact the customer service help.

Re: Text not working

Sawrie1 — Wed, 11 Oct 2023 02:25:16 GMT

I am having the same problem... I cannot send texts but everything else works fine... Tried my Sim on 2 other phones and same problem.

Re: Text not working

MCB77 — Wed, 11 Oct 2023 18:07:17 GMT

In the end it turned out my problem was the migration of my number from my previous provider had issues...Support sent a new migration request and I had to put my old sim card into the phone, have the provider accept the migration request, and then switch the sim for Publicmobile... Submit a ticket with an agent at the link provided by hTideGnow is https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437