topic Re: US Calls Add-on not working in Get Support

US Calls Add-on not working

JacobL2 — Tue, 10 Oct 2023 19:07:25 GMT

I need to make a US call. When I try to make the call I get a message saying that I'm out of minutes. I bought 15 days of US talk/text add-on. It's showing up in my account. However, I've restarted my phone and I still get the same error message. How long does it take for add-ons to take effect?

Re: US Calls Add-on not working

softech — Tue, 10 Oct 2023 19:09:09 GMT

@JacobL2

you got the wrong addon if you are calling from Canada. the 15 days is for use when you are in US

you should get this one:

1000 U.S. Long Distance Minutes - $15.00 (10 Rewards points) all 50 states, plus Pureto Rico and the US Virgin Islands

Message support and they can change it for ou

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: US Calls Add-on not working

BKNS27 — Tue, 10 Oct 2023 19:13:19 GMT

@JacobL2

If you are calling while in the USA, you will need to manually change the cellular network setting to T-Mobile or AT&T.

If you are calling while in Canada, you need to purchase a LD USA calling add-on.

But you can use WhatsApp or TextNow app on WiFi for free calling and texting.