topic Re: 5G Upgrade in Get Support

5G Upgrade

Kimlee_N — Wed, 16 Aug 2023 20:40:54 GMT

I have been with Public for 4 years now on a 3G plan. I have just purchased a 5G compatible phone and upgraded to a 5G plan with Public. Do I need a new SIM card? Or will my old 3G work with the 5G plan?

Re: 5G Upgrade

Handy1 — Wed, 16 Aug 2023 20:47:43 GMT

@Kimlee_N No you don’t need a new SIM card .just go to subscriptions add on page in your my account and when you see the plan you want make plan change for next renewal and not immediately or you lose money on your current cycle

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

Adding and yes your old 3G phone would work with the 5G plan . But you already have a new 5G capable phone . So why not just use that

Re: 5G Upgrade

BKNS27 — Wed, 16 Aug 2023 20:47:37 GMT

@Kimlee_N

You can switch plan and you don’t need a new SIM.

Just switch your plan online then put old SIM in the new phone with the power off then power the phone on.

Re: 5G Upgrade

HALIMACS — Wed, 16 Aug 2023 20:50:13 GMT

@Kimlee_N

you won’t need a new SIM card, however you may need to remove or add adaptors to the existing one depending on old and new device SIM tray sizing.

If you need to add one, mobile outlets/booths would have plenty.

Re: 5G Upgrade

Kimlee_N — Thu, 24 Aug 2023 14:09:33 GMT

Much appreciated! I am up and running on 5G!

Re: 5G Upgrade

Handy1 — Thu, 24 Aug 2023 14:10:10 GMT

@Kimlee_N Excellent happy to hear it 🙂

Re: 5G Upgrade

PWB — Mon, 28 Aug 2023 16:26:39 GMT

Hi there. I have the same issue. How did you get this solved?

Re: 5G Upgrade

hTideGnow — Mon, 28 Aug 2023 16:39:10 GMT

HI @PWB

What problem you have with your plan switch? Cannot plan change or don't see 5G option on your phone?

Re: 5G Upgrade

PWB — Mon, 28 Aug 2023 17:15:52 GMT

Hi. Even though I set the preferred network to 5G the phone still shows LTE+ or LTE. I just recently changed my phone and plan to 5G one.

Re: 5G Upgrade

hTideGnow — Mon, 28 Aug 2023 17:24:55 GMT

HI @PWB

what phone do you have?

Some phone only uses 5G network if it sees a better reception or you have big amount of data to download, this is for battery saving

And if you have batter saver on, then it might be another reason

Re: 5G Upgrade

Handy1 — Mon, 28 Aug 2023 17:28:31 GMT

@PWB Also note that even with your phone set to LTE you will still enjoy 5G speeds if your on a 5G plan

Re: 5G Upgrade

PWB — Mon, 28 Aug 2023 17:29:03 GMT

My phone is the Moto Edge 2022. I don't have battery saver on. I guess I will just keep an eye on it and see if it changes while I travel about.

Re: 5G Upgrade

computergeek541 — Mon, 28 Aug 2023 19:11:11 GMT

@Handy1 wrote:
@PWB Also note that even with your phone set to LTE you will still enjoy 5G speeds if your on a 5G plan

I've always said that the 5G network isn't required to take advantage of Public Mobile's 5G plan speds. While that's true, connecting to LTE doesn't ensure the full 5G plan speeds 100% of the time. I'm only trying to say that it's possible. Network conditiosn still play a factor, and some phones have a maximum LTE download speed of less than 250Mbps (some have a maximum of 150Mbps).

Re: 5G Upgrade

Peyton181 — Tue, 10 Oct 2023 18:48:28 GMT

This happened to my dad! The 4g card is interchangeable with 5G, but the 3G is not!

Re: 5G Upgrade

hTideGnow — Tue, 10 Oct 2023 18:50:11 GMT

Hi @Peyton181

what is a 4G card? you meant the sim card?

Re: 5G Upgrade

computergeek541 — Tue, 10 Oct 2023 18:50:23 GMT

@Peyton181 wrote:
This happened to my dad! The 4g card is interchangeable with 5G, but the 3G is not!

All of Public Mobile's SIM cards work with the 3G, LTE, and 5G networks.

Re: 5G Upgrade

hTideGnow — Tue, 10 Oct 2023 18:52:16 GMT

HI @Peyton181

I read something that in the future, there could really be a new sim card for another generation of the 5G network

But the current 5G network, and 4G and 3G , you can use the same old sim card to access them all