topic payments in Get Support

payments

klaus1234 — Tue, 10 Oct 2023 18:43:32 GMT

why is my payment date getting early and early. I had a set date; you keep changing it. why?

Re: payments

hTideGnow — Tue, 10 Oct 2023 18:44:25 GMT

HI @klaus1234

this is correct. PM cycle is 30 days and not monthly 🙂

Re: payments

JRod — Tue, 10 Oct 2023 18:49:06 GMT

@klaus1234

The reason being is plans with Public Mobile are 30 day plans. Some months are shorter than 30 days, some are longer. So there will always be a slight shift in your renewal date every few months and you cannot have a set date of your choosing for renewal.

Re: payments

softech — Tue, 10 Oct 2023 18:45:07 GMT

@klaus1234

please note that PM is running on 30 days cycle, not monthly. So, the cycle date will move up one day after a 31 days month

Re: payments

HALIMACS — Tue, 10 Oct 2023 19:00:17 GMT

@klaus1234

because Public Mobile cycles on 30 day or 90 day periods, users will notice that their renewal date falls back approximately five days every calendar year due to the fact there are 365 days in a year and 360 days worth of cycles.