topic Re: adding a second phone in Get Support

adding a second phone

mapletree2 — Tue, 10 Oct 2023 18:09:29 GMT

We would like to add a second phone and transfer our landline phone number to the second phone. Can we do this smoothly?

Re: adding a second phone

hTideGnow — Tue, 10 Oct 2023 18:13:02 GMT

HI @mapletree2

each account is unique in PM system, you will need a new email address to setup a new account

to port the landline, get the account number from that carrier first. Then download the app on your phone and start the activation. Enter the account number for porting. And remember, porting from landline could take 3 to 7 days. During the 3 to 7 days, the PM sim card can make calls but not receive, landline will still receive calls until the port is completed

Re: adding a second phone

Hollister — Tue, 10 Oct 2023 18:14:49 GMT

@mapletree2

You will need to activate a new account with another email address. See links below for landline transfer info.

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting