New Sim card

Yvonne13 — Tue, 10 Oct 2023 18:08:59 GMT

I just received my SIM card. I need to start using my phone but I need to notify support. How do I do this when I can’t get into my account yet.

Re: New Sim card

hTideGnow — Tue, 10 Oct 2023 18:11:27 GMT

HI @Yvonne13

is that for new account activation?

if you have activate recently, stopped at payment and waiting for the sim to come to complete it, then, please download PM app and complete the activation and enter the new sim card number

But if you are customers here and just replaced sim card and phone due to lost, then login to My Account, use email to receive 2FA code and go to Profile page to update new sim card

or you can submit ticket with agent if you cannot login My Account:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Re: New Sim card in Get Support

New Sim card

Re: New Sim card