topic Add on trouble in Get Support

Add on trouble

Bry4 — Tue, 10 Oct 2023 18:07:07 GMT

Presently in the US on the 8th day with unlimited talk and 3 g of data. nothing working now

Problems with an add on.

Bry4 — Tue, 10 Oct 2023 18:07:44 GMT

Paid the money for an add on to use my phone out of country, but even though my time is not up, it has stopped working. I tried to go the "submit a ticket" route to speak with an agent, but it keeps looping to an error page even after clearing cache and cookies. How can you actuallly get real help?

Re: Problems with an add on.

hTideGnow — Tue, 10 Oct 2023 18:09:15 GMT

HI @Bry4

where you are going? PM has only roaming service in US and no where else.

The Long distance addon for different countries is to be used to make call from Canada out to other countries, and not to be used from another country

Re: Add on trouble

softech — Tue, 10 Oct 2023 18:15:43 GMT

@Bry4

was it working before? which network you were using earlier?

as the coverage could be different, let's try to connect and make it work again:

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working