topic Re: no calls going through in Get Support

no calls going through

bobs2 — Tue, 10 Oct 2023 17:48:08 GMT

wondering why i can’t make calls even though my phone plan is all paid up? no ringing either, i’m pissed off there’s been nothing but problems being with public mobile

Re: no calls going through

computergeek541 — Tue, 10 Oct 2023 17:52:23 GMT

Are you a new customers or is this an issue since the renewal?

Re: no calls going through

hTideGnow — Tue, 10 Oct 2023 17:53:19 GMT

HI @bobs2

did you just just joined PM?

did you login My Account and confirm if account is active?

Re: no calls going through

softech — Tue, 10 Oct 2023 17:54:45 GMT

@bobs2

You just subscribed to PM service and requested porting your number into PM ? Or you are existing subscriber?

If you are porting your number, did you reply a text to your old provider and reply YES within 90 mins? If you miss that, the porting was not completed and hence you are not receiving incoming calls.

if you are not new to PM, incoming calls and text were working fine before and just not working now, try to :

reboot your phone once.
reseat your sim card (Power down the phone, take sim card out for a minute, then put it back and power up)
change your Preferred Network Type or Network Mode on your phone to 3G Only (or WCDMA)
Try to click Reset all networks and see if it helps (please note it will also delete your saved Wifi connections, but you can easily add them back later)
if you have another phone, put your sim card in that other phone and test
use your phone in another area, it could be a local network issue

Re: no calls going through

Hollister — Tue, 10 Oct 2023 17:56:32 GMT

@bobs2

If your account is active, try rebooting, resetting network settings, reinstalling SIM card or try sim in another unlocked phone.

Re: no calls going through

Justin21 — Tue, 10 Oct 2023 19:12:34 GMT

That happened to me once. I had to check if the payment went through and just rebooted the phone and everything went back to normal.