topic Re: Port request in Get Support

Port request

E_mc — Sun, 15 Oct 2023 16:46:36 GMT

I've been trying to port my number here, but for some reason they don't receive PM request at my old provider.

I spoke directly with the RCS from my old provider and they searched but nothing none port request from PM

Re: Port request

softech — Tue, 10 Oct 2023 13:29:19 GMT

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Port request

esjliv — Tue, 10 Oct 2023 14:46:09 GMT

@E_mc - is your account with RCS still active? It needs to be to port over to Public Mobile.

If still issues contact CSA. Methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.