topic Re: Account access in Get Support

Account access

draftschmaft67 — Mon, 09 Oct 2023 23:16:46 GMT

Good evening all...

I activated a new plan earlier today & so far I haven't been able to access my account on the PM site. The port is complete & the service is up & running for me, but whenever I attempt to log in to the site, it doesn't recognize the device & the 6 digit code it sends to my phone never arrives. Repeat over & over again. Frustrating. Any help here would be much appreciated.

Re: Account access

esjliv — Mon, 09 Oct 2023 23:19:08 GMT

@draftschmaft67 - are your services working okay?

Try hitting the RESEND option to get the option to get the code via email.

Re: Account access

will13am — Mon, 09 Oct 2023 23:20:25 GMT

@draftschmaft67 , please try again and when asked to enter the code, select the option to resend the code. You will be offered an option to send the code to email. Hopefully that will work. Once in the account, go to the profile tab, manage eversafe ID and update the phone number. That is the number where 2FA codes are sent to.

Re: Account access

BKNS27 — Mon, 09 Oct 2023 23:28:53 GMT

@draftschmaft67

This happened to me a couple of times so I hit Resend Code/Didn’t Receive Code and had it sent to my email…guess there is a glitch in the system.

Also, don’t use autofill from your password key. You need to enter your email manually and password with a check mark on the right.

Re: Account access

draftschmaft67 — Mon, 09 Oct 2023 23:38:05 GMT

It doesn't work when I enter a code sent to email either. After entering the email code, the next screen tells me I'm not on a trusted device & that a code needs to be sent to my phone...which never arrives

Re: Account access

draftschmaft67 — Mon, 09 Oct 2023 23:39:44 GMT

Forgot to mention that I'm checking the box every time & it doesn't seem to make a difference

Re: Account access

draftschmaft67 — Mon, 09 Oct 2023 23:46:43 GMT

Services seem to be working. Calls & texts have been coming & going

Re: Account access

BKNS27 — Mon, 09 Oct 2023 23:49:10 GMT

@draftschmaft67

If you can’t get the 2FA code on your phone while login to your account on the PM app or on your computer. Your last option is to contact a CS_Agent by private messaging between the hours of 9:00am to 10:00pm EST but remember today is Thanksgiving so they maybe delayed in replying.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account access

draftschmaft67 — Mon, 09 Oct 2023 23:58:56 GMT

I've reached out to agents by PM. Thank you.

Re: Account access

BrittanyT — Tue, 10 Oct 2023 12:11:56 GMT

If you not getting no satisfaction on your phone try another device like laptop or iPad like use one thing for get code and the other type in because u got type it in because it misses numbers everytime if u automatically let it go in

Re: Account access

draftschmaft67 — Wed, 11 Oct 2023 00:41:38 GMT

The issue has been rectified with help from an agent, there was a delay of some sort on the end of my previous carrier. Thanks all for the feedback!!

Re: Account access

BKNS27 — Wed, 11 Oct 2023 01:11:58 GMT

@draftschmaft67

Great to hear everything is worked out with a CS_Agent.

Was it a glitch in the system?

Re: Account access

draftschmaft67 — Wed, 11 Oct 2023 02:09:26 GMT

Don't think so. Holdup in the # release on the other end. Didn't get the text from them right away to confirm.