topic Re: transfer request canceled. in Get Support

transfer request canceled.

Phuongvu — Mon, 09 Oct 2023 22:40:31 GMT

90 minutes have been past, the, transfer request get canceled. How can i sending tranfer request again ? I dont know how to send message to agent public mobile customer service

Re: transfer request canceled.

esjliv — Mon, 09 Oct 2023 22:45:16 GMT

Hello @Phuongvu - try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

If issues persists, methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Re: transfer request canceled.

masonxiao — Mon, 09 Oct 2023 23:14:45 GMT

you could request again from my profile ， my phone number， transfer number

Re: transfer request canceled.

computergeek541 — Tue, 10 Oct 2023 02:48:39 GMT

@masonxiao wrote:
you could request again from my profile ， my phone number， transfer number

The above isn't the case as the request won't be accepted by the system after a customer has already tried earlier.