topic Re: Failed to activate subsciption in Get Support

Failed to activate subsciption

Gisellebauman — Mon, 09 Oct 2023 21:31:20 GMT

My accout failed to activate on the app and now i cant do anything

Re: Failed to activate subsciption

will13am — Mon, 09 Oct 2023 21:41:24 GMT

@Gisellebauman , how far were you able to progress the activation. If your payment card has not been charged, you should be able to try again. I would uninstall and reinstall the app, delete the cache on the browser and try again. If you need assistance from support, they can be reached using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Failed to activate subsciption

Gisellebauman — Mon, 09 Oct 2023 21:43:44 GMT

The payment card was charged, and then it tried to activate and failed,

Re: Failed to activate subsciption

Gisellebauman — Mon, 09 Oct 2023 22:06:56 GMT

luckily for me the port did not go through

Re: Failed to activate subsciption

will13am — Mon, 09 Oct 2023 23:14:42 GMT

@Gisellebauman wrote:
luckily for me the port did not go through

@Gisellebauman , if your payment card has been charge, submit a PM to support. They will help with completing the activation.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Failed to activate subsciption

Gisellebauman — Mon, 09 Oct 2023 23:15:15 GMT

thanks