topic Re: Number porting issue in Get Support

Number porting issue

SophiaP — Mon, 09 Oct 2023 21:04:32 GMT

Hi there,

I selected to port my number from old provider and I received a text message from Public Mobile saying the following:

“Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. “

However they never contacted me (I never took out my SIM) so now my old provider cannot cancel my services since this error has not been corrected.

Please Help!

Re: Number porting issue

Dunkman — Mon, 09 Oct 2023 21:09:53 GMT

@SophiaP

What happened when you put your PM SIM card in the phone? Are you able to call out and send texts?

I will private message you the Telus porting team phone number. This number is only used for porting issues.

Re: Number porting issue

SophiaP — Mon, 09 Oct 2023 21:13:05 GMT

I am able to receive and send out calls!
yes please send the number

Re: Number porting issue

Dunkman — Mon, 09 Oct 2023 21:17:46 GMT

@SophiaP

Interesting. If you are able to receive calls, your port should be done properly. See what the Telus team says.

Re: Number porting issue

SophiaP — Mon, 09 Oct 2023 21:19:43 GMT

Yes that’s exactly what I thought…

thanks for getting back to me, where will the number you’re forwarding come up?

Re: Number porting issue

Dunkman — Mon, 09 Oct 2023 21:25:26 GMT

@SophiaP

Check your private message inbox. I already sent. The envelope icon on the upper right corner of website.