topic Re: Porting number in Get Support

Porting number

Charlie1215 — Mon, 09 Oct 2023 21:09:30 GMT

@CS_Agent need help porting number to public mobile

Re: Porting number

BKNS27 — Mon, 09 Oct 2023 21:14:04 GMT

@Charlie1215

You need to download the PM app to activate and port your old number to PM.

Also your old account with the previous carrier must be activate and payment is up to date.

What problem are you having?

Re: Porting number

Dunkman — Mon, 09 Oct 2023 21:15:52 GMT

@Charlie1215

CSA agents don't usually respond on the community forum.

Is there specific question or concern? Details.

The community members (customer like yourself) can often provide advice and suggestions. CSA help may not be needed.

https://www.publicmobile.ca/en/sk/get-help/articles/transfer-your-number

https://www.publicmobile.ca/en/sk/get-help/articles/number-transfer-port-troubleshooting

Re: Porting number

Charlie1215 — Mon, 09 Oct 2023 21:16:58 GMT

Already have pm app and account, whenever i try to port number it shows invalid phone number, already called bell and they said they’ll just wait for pm to send them the contract takeover but can’t proceed with the port having this error messge issue

Re: Porting number

Dunkman — Mon, 09 Oct 2023 21:24:33 GMT

@Charlie1215

Check the Koodo/Telus eligibility porting site:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Let us know what the response is.

Re: Porting number

Charlie1215 — Mon, 09 Oct 2023 21:27:41 GMT

It says not eligible, I don’t get why it wont be eligible. I don’t a contract with bell anymore

Re: Porting number

Dunkman — Mon, 09 Oct 2023 21:29:13 GMT

@Charlie1215

I will send you the Telus porting number to explain further.

From my understanding, some phone numbers are available in certain parts of Canada, which Telus does not have access to.