topic Re: I'm getting someone else's calls in Get Support

I'm getting someone else's calls

AdamB — Tue, 04 Jan 2022 20:30:03 GMT

@CS_Agent For the last several months I've been getting someone else's calls. The calls come from many different numbers, and are all asking for the same person. I've talked to some of the people looking for the other person, and they say the other person's name is showing up on their call display, so I think this is a technical issue.

This is driving me nuts, I'm getting 5-10 calls a day now. The calls usually ring for a second and then stop. Wire must be getting crossed somewhere. Please help me resolve this issue.

Thanks,

Adam

I'm getting someone else's calls

AdamB — Sat, 10 Feb 2018 21:23:29 GMT

This is driving me nuts, I'm getting 5-10 calls a day now. The calls usually ring for a second and then stop. Wire must be getting crossed somewhere. Please help me resolve this issue.

Thanks,

Adam

Re: I'm getting someone else's calls

Mana — Sat, 10 Feb 2018 21:32:27 GMT

@AdamB, you have two options here:

1. Block these numbers

2. Change your own number.

Re: I'm getting someone else's calls

Luddite — Sat, 10 Feb 2018 21:32:39 GMT

Think you'd best contact the moderators. Click this: message to moderators to send a private message to them with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:00PM (ET).

Re: I'm getting someone else's calls

MoraMan — Sat, 10 Feb 2018 21:46:05 GMT

Curious to know what's going on here. Please update us with what the mods say.

Re: I'm getting someone else's calls

matbasm — Sat, 10 Feb 2018 21:46:32 GMT

@AdamB. Must agree with @Luddite. It the callers are seeing someone else's name when they call you, then that indicates something is not right at the account level. You need to contact the moderators team.

Re: I'm getting someone else's calls

mtfolks — Sat, 10 Feb 2018 23:27:52 GMT

If the name is showing up when they call then it would be because it’s saved into their contacts. It’s possible that there’s a technical issue so worth messaging the mods but there could be a simpler solution.

Did you ask them what number they’re trying to reach? Have you had this number long or did you recently take a new number?

Its possible whomever they are calling used to have your number before you did and hasn’t told his contacts he’s gotten a new one.

Re: I'm getting someone else's calls

AdamB — Mon, 19 Feb 2018 04:44:17 GMT

Update:

I contacted the mods, and apparently, there was a problem porting my number over from one network type to another (HSPA to CDMA). They've created a ticket to have their technical team look into the issue, I'll update once I get the result from that.

Re: I'm getting someone else's calls

computergeek541 — Mon, 19 Feb 2018 06:41:22 GMT

@AdamBwrote:
Update:

I contacted the mods, and apparently, there was a problem porting my number over from one network type to another (HSPA to CDMA). They've created a ticket to have their technical team look into the issue, I'll update once I get the result from that.

I hope that's not what they told you because Public Mobile hasn't even used CDMA for years (and if anything, it would be cdma to hspa). Hopefully, they can fix things up for you.

Re: I'm getting someone else's calls

AdamB — Sat, 24 Feb 2018 21:30:16 GMT

That's definitely what they told me. Haven't heard anything back yet, sending a message asking for an update right now.

Re: I'm getting someone else's calls

Korth — Sun, 25 Feb 2018 01:05:12 GMT

@matbasmwrote:
Must agree with @Luddite. It the callers are seeing someone else's name when they call you, then that indicates something is not right at the account level. You need to contact the moderators team.

The problem is you can never be certain of what other people are doing or how they're doing it. For all you know, they've got the wrong (or old) number stored on one of their contacts - they click the contact name, they see the contact number, their phone correctly "misdials" the wrong person. A problem with wetware, not hardware.

You can't safely assume other people (let alone strangers on the other end of the phone or internet) really have any clue what they're doing or what they're talking about.

Re: I'm getting someone else's calls

AdamB — Wed, 28 Feb 2018 04:36:23 GMT

The "solution" was to assign me a new phone number 😞

Re: I'm getting someone else's calls

MoreYummy — Wed, 28 Feb 2018 08:59:39 GMT

How long have you used current number that keep getting wrong call?

Re: I'm getting someone else's calls

GreatCanadian — Wed, 28 Feb 2018 14:18:09 GMT

That's understandable. The issue isn't with you, your phone, or Public Mobile. It's the other people who are calling you, mistakenly thinking that they are calling the previous owner of that number.

Re: I'm getting someone else's calls

kav2001c — Wed, 28 Feb 2018 17:00:34 GMT

From what I see in thread my *guess*

Person enabled call forwarding (either sometime in past they also had your Public number or they simply made a mistake and typed in wrong number)

So people are calling this other person then you are getting the calls

If it is a broadcast type call forward this also will explain why many calls ring then stop (as other person is answering call on another phone)

Re: I'm getting someone else's calls

Acekiller — Wed, 28 Feb 2018 19:51:36 GMT

unless someone find out what the real issue was, it is kinda hard to fix it

Re: I'm getting someone else's calls

AdamB — Thu, 01 Mar 2018 04:51:10 GMT

I don't think that's likely. I talked to several people that called me, and they number they called wasn't anything like mine.

Re: I'm getting someone else's calls

AdamB — Thu, 01 Mar 2018 04:51:52 GMT

I was on the number for about a year (since the $40 for 4gb deal). Problems didn't start until 3 or 4 months ago.