topic Re: Incorrect billing in Get Support

Incorrect billing

pablo57 — Mon, 09 Oct 2023 19:26:50 GMT

How do i get hold of a moderator or someone that can help with billing ?

Re: Incorrect billing

hTideGnow — Mon, 09 Oct 2023 19:29:10 GMT

HI @pablo57

if you can tell us what happened, maybe we can help. And if you see 2 charges on CC, check if they are pending

and to submit ticket with agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incorrect billing

computergeek541 — Mon, 09 Oct 2023 19:29:21 GMT

@pablo57 wrote:
How do i get hold of a moderator or someone that can help with billing ?

Customer support agents are the only ones who can make adjustments to your billed amounts. Please use the chatbot to open a ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If there is a an error messsage when trying to submit a ticket, please send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incorrect billing

mojorising — Mon, 09 Oct 2023 19:29:55 GMT

What exactly is the issue? You have the option to send a message a CS Agent at the link below, but it could be something that can be helped with here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incorrect billing

pablo57 — Mon, 09 Oct 2023 20:04:05 GMT

My account is showing a credit that i shouldn't have

Re: Incorrect billing

pablo57 — Mon, 09 Oct 2023 20:23:58 GMT

On May 4 of this year I tried to add us roaming $33.60 website wasn't showing purchase so I kept trying 10 times, and gave up ( a lot of people were having same problem at that time) . I later logged back on using a different browser and realized It had gone thru 10 times. I notified credit card company was informed they could not reverse the charges (this was 25min after charges ) was told they had to get Public Mobile permission to reverse 9 of the charges this is exactly what happened, I received the credit. Public Mobile on the other hand was showing me with a credit of $245 (approx) and is taking my payment from this , I shouldn't have had a credit. I have tried but can't get a response from anyone I'm afraid when the finally figure It out they will kill my account and I will loose all my rewards. I just want to pay my bill, also I'm on auto payment. If you cab help Thanks.