topic Re: Data in Get Support

Data

leafan69 — Tue, 04 Jan 2022 10:01:56 GMT

On Saturday I got the text offer of free US talk minutes and 2gb of data to which I replied yes. Now I have no data left on my plan for some reason.

Re: Data

leafan69 — Mon, 06 Dec 2021 21:24:51 GMT

these were the two messages I got, one Wednesday before the free offer and one Sunday after the free offer. It doesn’t make sense to me and I find this website isn’t really user friendly

Re: Data

leafan69 — Mon, 06 Dec 2021 21:25:45 GMT

There’s no way I used 2gb of data after the gift Saturday til Sunday

Re: Data

esjliv — Mon, 06 Dec 2021 21:36:35 GMT

@leafan69 wrote:
On Saturday I got the text offer of free US talk minutes and 2gb of data to which I replied yes. Now I have no data left on my plan for some reason.

@leafan69 - after you replied YES to the offer, did you log into your Self Serve account to see the TWO free addons from Public Mobile under your Self Serve account?

Some people are not getting them added to their account right away, so it may take a few days to get these freebies from PM.

Re: Data

softech — Mon, 06 Dec 2021 21:40:31 GMT

@leafan69 wrote:
these were the two messages I got, one Wednesday before the free offer and one Sunday after the free offer. It doesn’t make sense to me and I find this website isn’t really user friendly

@leafan69 you got these messages likely because the bonus data were not added there yet.

Did you login to My Account and confirm if you see the 2GB data and 500 minutes there under My Data & Add-ons?

Re: Data

Anonymous — Mon, 06 Dec 2021 21:46:42 GMT

@leafan69

for more information about Managing Your Data Usage visit Here link to save your data...

and turn off background data, to save your data.

when your data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges,

you need to Contact Customer Support Agent by CS_Agent,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Data

pkaraa — Mon, 06 Dec 2021 21:49:44 GMT

that 100% used up could be the continuation of 95% data usage.

The new promo might not be applied on the account yet.

Check on your self serve 'my account page' to verify. There is a delay in applying the promo right now but soon it ll be fixed. It has been notified.

Re: Data

leafan69 — Mon, 06 Dec 2021 21:56:59 GMT

here is what I have. It shows the Holiday US minutes added but I don’t see the data

Re: Data

softech — Mon, 06 Dec 2021 21:58:52 GMT

@leafan69 yes, not added yet

once added, you should see:

2GB one-time data bonus	0 / 2048 MB
500 one-time Int'l LD bonus	0 / 500 MIN

Just wait, as long as you replied YES, PM will add it soon

Re: Data

leafan69 — Mon, 06 Dec 2021 21:59:29 GMT

Yes that was my assumption that over the 2 days I used the last 5%. But then i lost all to do anything using data when the promo said the gift minutes and data would be applied immediately

Re: Data

Anonymous — Mon, 06 Dec 2021 22:16:02 GMT

@leafan69 wrote:
Yes that was my assumption that over the 2 days I used the last 5%. But then i lost all to do anything using data when the promo said the gift minutes and data would be applied immediately

@leafan69

some other customer is take for 1 to 3 days to you see in your account.

for existing customer; how redeem holiday gifts,

Between December 1st - 15th, we’ll send you a text message with your holiday gifts.
To redeem them, just reply “YES” and your free data and international minutes will be automatically applied to your account.

for more info visit here link,

by public mobile manager say

If customers do not receive their SMS offer by mid-month or are unable to redeem because of a specific situation, our agents can help with next steps. However, I would strongly advise customers to wait until mid-December and return if they are still unable to redeem through SMS.

Re: More is Merrier is back! Community (publicmobile.ca)

for now you have to be patience and check it out your SMS and if see 491-1

Reply YES

if don't receive until mid-December then you need to Contact Customer Support Agent by CS_Agent,

Re: Data

pkaraa — Mon, 06 Dec 2021 22:16:26 GMT

based on the screenshot you posted, not added yet.

keep checking your account details and once you see it, reboot the device and then start using it. Recommended.

Re: Data

leafan69 — Tue, 07 Dec 2021 16:10:49 GMT

Thank you all no need for anymore solutions thanks