topic Re: Subscription Not Activated in Get Support

Subscription Not Activated

DonOfBedford — Mon, 09 Oct 2023 16:19:49 GMT

After payment "Subscription Not Activated" (step 6 of 6). Can not sign into My Account (get blank page/screen) for help. Cleared browser cache/data/cookies/history and rebooted twice with no change in issue.

Re: Subscription Not Activated

hTideGnow — Mon, 09 Oct 2023 16:21:22 GMT

HI @DonOfBedford

you didn't use the app did you?

after the payment, you sure download the app on your phone and continue the activation using the app.

If same problem with the app, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription Not Activated

Chalupa_Batman — Mon, 09 Oct 2023 16:23:49 GMT

Hello @DonOfBedford

The really weird thing about using Public Mobile is you do the first part of signing up online and then finish it up on the app. It's kind of stupid but it's the way it is here. And the fact they don't tell anyone that is how it is. But alas. This is how we commoners save money.

Re: Subscription Not Activated

DonOfBedford — Mon, 09 Oct 2023 16:27:13 GMT

I tried using both app (first) followed by website. I seem to be stuck in some kind of endless loop... can't login, must login to get support.

Re: Subscription Not Activated

DonOfBedford — Mon, 09 Oct 2023 19:20:47 GMT

Quick update for others who might experience a similar problem joining Public Mobile. Resolving this issue required direct assistance from a CS Agent, I don't think it's possible to resolve by yourself.

Re: Subscription Not Activated

Rayray99 — Fri, 13 Oct 2023 03:59:04 GMT

I also used the app for my activation and it didn’t work. I tried to sign in to submit a ticket and I just get a blank screen no matter how long I leave it to load (have left it for like 20 mins on one try) I have attached a photo of the screen I get.