topic Re: Suspended service in Get Support

Suspended service

Boakie1 — Mon, 09 Oct 2023 14:38:18 GMT

I am unable to use cc to make payment but have 48.00 on my acct and i am trying to use that but no luck. Any help would be appreciated

Re: Suspended service

hTideGnow — Mon, 09 Oct 2023 14:41:59 GMT

HI @Boakie1

did you try to login My Account on browser or app and click Pay Now and resume service? If you have Available fund enough to cover, it won't use your credit card

If same problem, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Suspended service

Dunkman — Mon, 09 Oct 2023 14:43:41 GMT

@Boakie1

First of all, is your service working? How much is your plan costs? Do you have enough funds to cover the cost of the next renewal?

If your service is working and you have enough funds, I would ignore any suspended service notice in your self service account. On the day of renewal, Public mobile account does show many different warnings about suspended state, etc. Once the plan renews, the next day, the warnings are gone.

Re: Suspended service

Boakie1 — Mon, 09 Oct 2023 14:46:38 GMT

Service is not working. I have tried to use funds that are available but wants me to change service plan. I just want to be able to make a phone call

Re: Suspended service

Dunkman — Mon, 09 Oct 2023 14:53:34 GMT

@Boakie1 wrote:
Service is not working. I have tried to use funds that are available but wants me to change service plan. I just want to be able to make a phone call

@Boakie1

If you have enough funds to cover the cost of the plan, try the subscribe button on overview page.

https://www.publicmobile.ca/en/ab/get-help/articles/resume-service

The website is finicky. You can try a different web browser, clear cache or incognito mode.

Re: Suspended service

Chalupa_Batman — Mon, 09 Oct 2023 15:00:08 GMT

Hi @Boakie1

Have you tried dialing 611 to make a payment? There are options there that might work for you.