topic Re: Can not process payment in Get Support

Can not process payment

SierraLarocque7 — Sun, 08 Oct 2023 20:08:50 GMT

My subscription ended today and I went to pay it, but it keeps saying that they "can not process your payment at this time". I have tried both online, on the app and via *611 on the phone. None are working. What do I do now?

Re: Can not process payment

HALIMACS — Sun, 08 Oct 2023 20:15:31 GMT

@SierraLarocque7

try clearing your system cache and cookies and use an incognito or private tab to access the site.

If you are in a bind, you could also purchase payment vouchers available at many gas stations , 7-Eleven or Shoppers drug Mart and apply them using 611 or self serve.

Adding:

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Can not process payment

hTideGnow — Sun, 08 Oct 2023 20:15:26 GMT

hi @SierraLarocque7 wait an hour and try again using Incognito/private/secret mode on your browser

Also, you can get a voucher from Shoppers drugs mart and dial *611 to load the voucher and reume service first

Re: Can not process payment

BKNS27 — Sun, 08 Oct 2023 21:46:28 GMT

@SierraLarocque7

Dod you try calling 1-855-4PUBLIC? See if that works.