topic Activating account in Get Support

Activating account

Michael9000 — Sun, 08 Oct 2023 21:34:56 GMT

Can I talk to Alex again. Our last session timed out

Re: Activating account

HALIMACS — Sun, 08 Oct 2023 21:38:30 GMT

if he is still on duty, yes you can.

just respond to the last message from him on private message

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here
You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Activating account

BKNS27 — Sun, 08 Oct 2023 21:43:06 GMT

@Michael9000

This is a public Community forum and there are no PM staff here.

The only thing you can do is to private message a CS_Agent and you might be lucky and get Alex again or another agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activating account

Chalupa_Batman — Sun, 08 Oct 2023 22:17:45 GMT

We are all customers like you. If you were recently speaking with Alex, I mean within the last hour or so, click on your mail box, go to SENT folder and reply there. It will activate your continuing message to a CS Agent and they'll let Alex know you're requesting his assistance again.