topic Re: Overcharge in Get Support

Overcharge

DavidLloyd — Mon, 09 Oct 2023 03:20:01 GMT

Re: Overcharge

HALIMACS — Sun, 08 Oct 2023 20:21:51 GMT

can you be a little more descriptive? That could mean many things, although you might not believe that.

If you were charged more than you thought you should be charged did you account for taxes?

Is it possible that the plan was changed without your knowledge if you’re not the prime user of the device? (public Mobile had an SMS campaign, where users only had to reply yes to upgrade their plans)

Is it possible the extra funds are sitting in your available funds and will be used toward the next renewal?

A little more detail can help us be more specific.

if after all that, you still believe there was an error, contact customer support:

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Overcharge

hTideGnow — Sun, 08 Oct 2023 20:21:53 GMT

hi @DavidLloyd overcharged or duplicated? Same date or different date? You saw it on credit card and it is not a pending charge? Did you make any plan change lately?

Re: Overcharge

Meow — Sun, 08 Oct 2023 20:33:30 GMT

We need more info from you...

See if one of charges is 'pending'...

Re: Overcharge

BKNS27 — Sun, 08 Oct 2023 21:44:56 GMT

@DavidLloyd

Where are you seeing the overcharge?

In your CC statement or on your account? Different solutions for each case.