topic Re: Autocorrect cancelled port authorization in Get Support

Autocorrect cancelled port authorization

Michayo — Sun, 08 Oct 2023 17:48:54 GMT

How do I resubmit the request to transfer the number?

Re: Autocorrect cancelled port authorization

computergeek541 — Sun, 08 Oct 2023 17:51:43 GMT

@Michayo wrote:
How do I resubmit the request to transfer the number?

A ticket should be submitted to a Public Mobile customer support agent. Please try the chatbot at

https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If the chatbot gives an error message, please send a private message to CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Autocorrect cancelled port authorization

BKNS27 — Sun, 08 Oct 2023 17:55:01 GMT

@Michayo

You need to get a SIM and activate/subscribe to a plan on the app and leave the old SIM in your phone and wait for the text confirming with YES you are porting over…you have 90 minutes to reply or porting process will be cancelled.

If you miss this most important step then you need to contact a CS_Agent by private messaging to restart the porting process for you at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Your old SIM will continue to work until porting is completed.

Re: Autocorrect cancelled port authorization

Chalupa_Batman — Sun, 08 Oct 2023 18:11:25 GMT

YES. What other words can it autocorrect it to? LOL

When a CS Agent returns your message, watch the top right corner that looks like an envelope.

Re: Autocorrect cancelled port authorization

Phil_Adelphus — Sun, 08 Oct 2023 18:11:35 GMT

Are you porting into Public Mobile or out of Public Mobile to another carrier?

Re: Autocorrect cancelled port authorization

Michayo — Sun, 08 Oct 2023 18:52:09 GMT

They replied within 20 minutes and the port has successfully been completed. Thank you.