topic Re: Sim not registered on network in Get Support

Sim not registered on network

Aminat — Sun, 08 Oct 2023 15:15:45 GMT

I have been using my public mobile for over 6 months and I noticed yesterday that I could no longer make or received calls and the error message appears “NOT REGISTERED ON NETWORK”

Re: Sim not registered on network

hairbag1 — Sun, 08 Oct 2023 15:16:48 GMT

@Aminat

try removing, then re-installing the sim.

Have you changed phones recently ?

Re: Sim not registered on network

Aminat — Sun, 08 Oct 2023 15:18:56 GMT

I have already tried removing sim and reinstalling also I haven’t changed my phone recently

Re: Sim not registered on network

JRod — Sun, 08 Oct 2023 15:37:38 GMT

@Aminat

Go into your settings and try resetting your network settings and then reboot your device.

Also do you have another device to test the SIM card in?

Re: Sim not registered on network

softech — Sun, 08 Oct 2023 15:29:45 GMT

@Aminat even you didn't change your phone, but for peace of mind, please check if your phone is clean

https://www.devicecheck.ca/check-status-device-canada/

Re: Sim not registered on network

BKNS27 — Sun, 08 Oct 2023 15:35:17 GMT

@Aminat

Try resetting the Network Reset setting on your phone.

Re: Sim not registered on network

Robbo1978 — Sun, 08 Oct 2023 17:54:09 GMT

I am brand new to Public, but have a suggestion that may work. I had the same issue with another provider with the same phone I'm using and initially was intermittent, then became constant. When I took out the SIM, I shot a few quick sprays of compressed air, worked no issue after. Some dust and stuff came out and I believe that blocked the contact