topic Re: Wrong imei when porting in Get Support

Re: Wrong imei when porting

capeasgood — Sun, 08 Oct 2023 00:03:56 GMT

It's next to impossible to initiate contact with an agent. I can't submit a ticket as I have a digital eSIM and I don't know what the 19 digit sim number is.

Re: iPhone is saying eSim cannot be activated

capeasgood — Sun, 08 Oct 2023 00:01:34 GMT

I don't have my SIM 19 digit number so I can't submit a ticket. I am unable to install the eSIM, QR code does not work, and I got a notification saying they were having trouble transferring my number. Please help!

Re: Wrong imei when porting

hTideGnow — Sun, 08 Oct 2023 00:09:10 GMT

hi @capeasgood

try again, use this linke to submit ticket with CS agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong imei when porting

capeasgood — Sun, 08 Oct 2023 00:17:01 GMT

Yes, thank you, I have done that and am now awaiting a response.