topic Re: SOS Only in Get Support

SOS Only

RThomas — Sun, 08 Oct 2023 00:08:19 GMT

@CS_Agent in our Community

Hello. I’m seeing SOS Only on my iPhone. I’ve tried removing and reinserted SIM card, resting Network Settinngs and restarting iPhone without success.

I’ve also confirmed our account is active and payments are op to date.

Can you please help

Re: SOS Only

hTideGnow — Sun, 08 Oct 2023 00:10:19 GMT

hi @RThomas is this a new phone or it works before?

you have another phone to test the sim card?

Re: SOS Only

softech — Sun, 08 Oct 2023 00:13:02 GMT

@RThomas is this a new iPhone you just got? for peace of mind, check if the phone is clean

https://www.devicecheck.ca/check-status-device-canada/

Re: SOS Only

RThomas — Sun, 08 Oct 2023 00:40:14 GMT

This is not a new phone, it has been used for quite some time with Public Mobile.

I was able to confirm that the SIM card works in another iPhone.

Re: SOS Only

Chalupa_Batman — Sun, 08 Oct 2023 00:50:04 GMT

Hi @RThomas

Go into the settings, then to Cellular, then to Network Selection and remove automatic. Then pick Public Mobile and reboot. Let us know if that works.

Re: SOS Only

Korth_ — Sun, 08 Oct 2023 01:03:55 GMT

Android phones have unwanted junk installed on them, too. If you happen to get a model and version that decides you aren't going to turn off features like SOS, Find My Device, or Amber Alerts then so be it, they will run (and they will consume your data) and you have no say in the matter.

But Android device owners with internet access (almost) always have the option to root or superuser. Bypass all the limited user privileges installed by some managerial at the phone factory. If you don't want SOS (or whatever) on your rooted device then you can disable or uninstall it like any other unrestricted app.

Alas, iOS devices don't really offer any options for rooting. They've designed a system where the evil, sinister, subversive, taboo practice of "jailbreaking" them basically lobotomizes half the features which make them useful and appealing. iOS devices are fantastic and innovative in many ways ... but the UI-locks and privilege-locks and account-locks are the deal breaker for me (and for many others).

Re: SOS Only

Tishsteele72 — Sun, 08 Oct 2023 01:17:08 GMT

Having the same issue. Phone has worked for months with public mobile, randomly went into SOS and can't get it out.

Re: SOS Only

LitlLdy — Sun, 08 Oct 2023 01:18:12 GMT

@RThomas wrote:
@CS_Agentin our Community
Hello. I’m seeing SOS Only on my iPhone. I’ve tried removing and reinserted SIM card, resting Network Settinngs and restarting iPhone without success.

I’ve also confirmed our account is active and payments are op to date.

Can you please help

@RThomas , since your SIM Card works in another iPhone please check to see if your iPhone has a carrier settings update (Mine updated to 55.0)

If you haven’t yet update your iPhone to the latest iOS 17.0.3

I can’t think of anything else sorry 😔

Re: SOS Only

BKNS27 — Sun, 08 Oct 2023 08:29:19 GMT

@RThomas

Your iPhone is not reading the SIM.

A friend installed his SIM backward and had the same issue. His sight is not a good as he is approaching 70. Good thing he didn’t damage the SIM tray but did damage one corner of the SIM.

Make sure the 45° notch lines up with the notch on the SIM tray and reboot your phone by powering off then back on.

Re: SOS Only

Phil_Adelphus — Sun, 08 Oct 2023 14:02:12 GMT

@RThomas "I was able to confirm that the SIM card works in another iPhone." Can you try another working sim card in your phone? If your sim works in another phone then it could be your phone that has a problem. If another working sim also has a problem with your phone then that could confirm it.

Re: SOS Only

Tea_Lively — Tue, 21 May 2024 15:52:27 GMT

I’m in the same boat as original poster, but this hasn’t sorted the issue. Still shows as SOS. Any other suggestions to fix?

Re: SOS Only

hTideGnow — Tue, 21 May 2024 15:56:11 GMT

HI @Tea_Lively

new activation? if it is , then the sim was not properly setup. Support agent can help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SOS Only

Tea_Lively — Tue, 21 May 2024 16:46:59 GMT

Hello,

Not a new activation. Have been with public mobile for a few years now. Today my iPhone 15 only shows SOS and I cannot connect to 5G or any other service. I have no service for calls or texts. Can only get iMessage on wifi. Just shows SOS.
I tried to create a ticket but got a 404 error. Now going around in circles with AI chat bot and getting no where.

I’ve tried many restarts, removing and reinserted SIM card, going into Network Settings and removing Automatic. All without success. I’ve also confirmed my account is active and payments are up to date.
Under iPhone settings > About > physical SIM > Network - it shows not available. But under carrier it shows Public Mobile
Please help!

Re: SOS Only

hTideGnow — Tue, 21 May 2024 16:49:16 GMT

HI @Tea_Lively

try to pull the physical sim and put it back

or try it on another phone

and last, did you check your My Account? is it showing your account is active?

Re: SOS Only

Phil_Adelphus — Tue, 21 May 2024 16:51:46 GMT

@Tea_Lively Have you checked the outages map?

https://www.telus.com/en/outages

If you end up needing customer service and the chatbot isn't helping then you can private message customer support directly using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SOS Only

Tea_Lively — Wed, 22 May 2024 01:10:16 GMT

Thanks for the help today. I spoke with a CS Agent and had the issue sorted.

In case others run into SOS error in the future, the solution was to replace the SIM card with a new public mobile one. My last SIM from public mobile was nearly 8 years old and I guess they just die after extended periods of time. Hope that helps others

Re: SOS Only

Baby00 — Sun, 30 Mar 2025 17:47:41 GMT

Why is my phone only showing sos when I’m connected

Re: SOS Only

slusagm — Sun, 30 Mar 2025 17:57:10 GMT

it could be our account has missed the payment

did you login My Account? you checked if account is active?

Try reboot the phone, and try Reset Network Settings.