topic Wrong imei when porting in Get Support

Wrong imei when porting

Melissa25 — Sat, 07 Oct 2023 22:51:23 GMT

I activated my PM account today and I received a message stating I gave the wrong IMEI number. I haven't heard back from anybody yet after several hours. How can I solve this?

Thanks

Re: Wrong imei when porting

Yummy — Sat, 07 Oct 2023 22:54:59 GMT

Did you create a ticket?
Did you contact agent through personal mail?

Nobody is going to contact you because activation failed. YOU have to initiate contact with agent.

Re: Wrong imei when porting

Dunkman — Sat, 07 Oct 2023 22:56:17 GMT

@Melissa25

What happens when you put the PM SIM card in your phone? Do you get a signal? If your port is stuck, you should still be able to talk and text outgoing, but unable to receive talk and text to your number.

Re: Wrong imei when porting

Melissa25 — Sat, 07 Oct 2023 23:00:15 GMT

I did the esim option. I still have my sim in from my old provider.

i received text saying " hey, pit's public mobile. We're having trouble transferring your number. Looks like you entered an incorrect imei. Someone from our team will contact your shortly using your original number or the alternate number you provided....."

Haven't heard from anyone.

Re: Wrong imei when porting

hTideGnow — Sat, 07 Oct 2023 23:03:43 GMT

hi @Melissa25

will send you the phone numbers to porting team and they will sort it out. please check you Community inbox

Re: Wrong imei when porting

Dunkman — Sat, 07 Oct 2023 23:07:31 GMT

@Melissa25 wrote:
I did the esim option. I still have my sim in from my old provider.

i received text saying " hey, pit's public mobile. We're having trouble transferring your number. Looks like you entered an incorrect imei. Someone from our team will contact your shortly using your original number or the alternate number you provided....."

Haven't heard from anyone.

As suggested by other members, try to call the Telus team porting phone number. Only can be used for porting issues.

Re: Wrong imei when porting

Melissa25 — Sat, 07 Oct 2023 23:12:58 GMT

thanks

Re: Wrong imei when porting

Melissa25 — Sun, 08 Oct 2023 13:13:52 GMT

I called the number and they tried porting but it still isn't working. Now my phone isn't working at all, not even from my other service provider. It says SOS only.

Re: Wrong imei when porting

capeasgood — Sun, 08 Oct 2023 13:18:39 GMT

That’s what I’m afraid is going to happen to me. 🙁

Re: Wrong imei when porting

HALIMACS — Sun, 08 Oct 2023 13:25:15 GMT

@capeasgood

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Wrong imei when porting

capeasgood — Sun, 08 Oct 2023 13:45:44 GMT

Yes I’ve done that thank you. Porting is still not working.

Re: Wrong imei when porting

Melissa25 — Sun, 08 Oct 2023 16:11:58 GMT

In hindsight, I do not believe I entered the wrong IMEI. Even after calling and them trying to port using my account number, it still doesn't work. Now, my old service doesn't work and neither does my service with PM that I am already after paying 90 days in advance. Who knows what's going to happen with my phone number that I've had for 25 years! What a disaster.