topic Re: I cannot call numbers like 1-800 or 1-866 in Get Support

I cannot call numbers like 1-800 or 1-866

Xm1982 — Sat, 07 Oct 2023 20:02:20 GMT

My phone is not fully ported. How can I make phone calls to numbers such as 1-800 or 1-866 if their numbers are not valid?

Re: I cannot call numbers like 1-800 or 1-866

HALIMACS — Sat, 07 Oct 2023 20:01:48 GMT

@Xm1982

I will send you my private message a number you can call to assist with porting.

To check your message, click on your avatar and go down to message or click on the envelope icon upper right.

Re: I cannot call numbers like 1-800 or 1-866

computergeek541 — Sat, 07 Oct 2023 20:02:11 GMT

@Xm1982 wrote:
My phone is not fully ported. How can I make phone calls to numbers such as 1-800 or 1-866 if their numbers are not valid?

Porting is unrelated to issue with outgoing calls. Some toll free number can't be reached form Canada as some of toll free numbers are limited to received calls form speciific locations.

Re: I cannot call numbers like 1-800 or 1-866

hTideGnow — Sat, 07 Oct 2023 20:04:51 GMT

Hi @Xm1982 calling out has nothing to do with porting

Can you make regular outbound calls? can you receive inbound calls.? If you can only make regular outbound calls but not receive inbound, then it is related to porting

Re: I cannot call numbers like 1-800 or 1-866

Xm1982 — Sat, 07 Oct 2023 20:06:49 GMT

I cannot make outbound calls.

Re: I cannot call numbers like 1-800 or 1-866

kk99 — Sat, 07 Oct 2023 20:10:44 GMT

download Fongo (free calling App)

Re: I cannot call numbers like 1-800 or 1-866

hTideGnow — Sat, 07 Oct 2023 20:12:43 GMT

hi @Xm1982 if no outbound calls at all, try Reset All Networks on your phone. Try your PM sim on another phone.

if same, submit ticket with CS agent and they will refresh the account for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I cannot call numbers like 1-800 or 1-866

Dunkman — Sat, 07 Oct 2023 20:14:07 GMT

@Xm1982 wrote:
I cannot make outbound calls.

@Xm1982

If you can't make outgoing phone calls, it is not only a potential porting issue, but your PM account was not set up properly. Did you reboot your phone?

You will need to contact customer service agent first. Porting Telus team will not be able to help with PM account issues.

Either submit a ticket for customer service agent or

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I cannot call numbers like 1-800 or 1-866

esjliv — Sat, 07 Oct 2023 20:21:03 GMT

@Xm1982 wrote:
I cannot make outbound calls.

@Xm1982 - how long ago did you activate? Does texting or data work?

Cell numbers can take up to 2 hours to; landlines/voip up to 3+ days.

If a cell number was ported over to Public did you receive an SMS text to approve the port on the old provider's SIM card? IF not, insert the old SIM card back into your phone maybe the text is there to approve and reply to.

Re: I cannot call numbers like 1-800 or 1-866

Xm1982 — Tue, 10 Oct 2023 20:52:45 GMT

I just called Telus just now. Maybe it is just my phone. I cannot make or get toll free calls right now.

Re: I cannot call numbers like 1-800 or 1-866

Snooky — Thu, 22 Jan 2026 15:33:18 GMT

It’s 2026 and I’m still having this issue with Public Mobile. What a disaster you can’t call your bank. You can’t call Apple support complete nightmare credit card can’t do anything

Re: I cannot call numbers like 1-800 or 1-866

Snooky — Thu, 22 Jan 2026 15:34:56 GMT

This is not a porting issue. I’m Public Mobile user as well and I cannot call 1-800 numbers from my mobile device. It’s a really big nuisance. You can’t call Apple support. You can’t call your bank. You can’t call your credit card company and they can’t call you.

Re: I cannot call numbers like 1-800 or 1-866

slusagm — Thu, 22 Jan 2026 15:49:06 GMT

@Snooky

the 1800 issue is a recent issues for some customers, but PM can resolve it quickly and you just need to open a ticket

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage