topic Re: Activating a new account in Get Support

Activating a new account

Hingtsang — Tue, 04 Jan 2022 20:29:56 GMT

I have received the SIM card and tried to activate it online but the request has failed. What should I do ?

Re: Activating a new account

Mary_M — Tue, 13 Sep 2016 21:09:41 GMT

Welcome to the community !

If you have a failed activation, we suggest that you clear your browser/cash and try again. You can also try using a different browser.

Thank you

Mary

Re: Activating a new account

Hingtsang — Wed, 14 Sep 2016 00:26:14 GMT

I tried again but this time it says "Invalid SIM". I want to give up. it's too much hazzle 😞

Re: Activating a new account

Luddite — Wed, 14 Sep 2016 00:37:07 GMT

Definitely a hassle!

That message usually means your activation got hung up after the SIM was registered. You will need help from a moderator, @Shazia_K or @Mary_M. They have left for the day so check back from time to time tomorrow.

You will need to send some information by private message. If unfamiliar with this feature, you can review it here: Private Messages - viewing and creating.

Good luck.

Re: Activating a new account

pty — Wed, 14 Sep 2016 00:39:58 GMT

I had the same problem when I was activating my SIM card too. It worked after I tried activating several times. It's definitely a bug that hopefully gets resolved. Don't give up. Public Mobile is worth it. Hope it works out for you.

Re: Activating a new account

Mary_M — Wed, 14 Sep 2016 14:04:41 GMT

Hey @Hingtsang

If you were unable to activate your SIM card online, please private message me your SIM card number.

I'll look into this and activate it for you if necessary 🙂

Cheers,

Mary

Re: Activating a new account

Hingtsang — Wed, 14 Sep 2016 17:03:25 GMT

Mary, how do I private message you ?

Re: Activating a new account

Mary_M — Wed, 14 Sep 2016 17:05:52 GMT

Hey @Hingtsang

*Not sure how to send me or see private messages? Click here

Mary