topic Re: PM Website messed yet again in Get Support

PM Website messed yet again

CITRON — Sat, 07 Oct 2023 16:52:53 GMT

Once again they cannot process payments

Time to move on

Re: PM Website messed yet again

Andy85 — Sat, 07 Oct 2023 16:55:37 GMT

Can you provide some additional information so that we can help you find a solution? Thanks

Re: PM Website messed yet again

hairbag1 — Sat, 07 Oct 2023 16:57:19 GMT

@CITRON

what makes you say that ? Dial 611 from your cell to hear current plan status. You can also pay by dialing 611 using your registered credit card...you will need to know your PM pin number.

Re: PM Website messed yet again

will13am — Sat, 07 Oct 2023 16:57:26 GMT

@CITRON , did you have auto subscription enabled on your account?

Re: PM Website messed yet again

JayjayG — Sat, 07 Oct 2023 16:58:12 GMT

Hi. Have you tried using the different options in Payment to make a manual payment?

I think it is probably faster to open ticket with CS Agent and have them check, maybe a Fraud lock there for too many failed attempts

To open ticket with PM , at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: PM Website messed yet again

BKNS27 — Sat, 07 Oct 2023 17:04:36 GMT

@CITRON

Are you on AutoPay?

I’ve been with PM for 2 years with AutoPay and never had an issue…knock on wood!

Re: PM Website messed yet again

CITRON — Sat, 07 Oct 2023 18:58:39 GMT

Yes 404 errors

Re: PM Website messed yet again

CITRON — Sat, 07 Oct 2023 18:58:58 GMT

yes

Re: PM Website messed yet again

CITRON — Sat, 07 Oct 2023 19:01:13 GMT

there payment systems are down also 3rd times 3 strikes your out

Re: PM Website messed yet again

hTideGnow — Sat, 07 Oct 2023 19:15:28 GMT

hi @JayjayG

you copied from some smart guy, good start point. But since it is a word by word paste, better to provide reference.

AND FYI the Chatbot way is outdated

Re: PM Website messed yet again

CITRON — Sat, 07 Oct 2023 19:11:13 GMT

404 error

Re: PM Website messed yet again

hTideGnow — Sat, 07 Oct 2023 19:17:34 GMT

hi @CITRON

404 error because Chatbot is not the reliable way to ope n ticket. Please submit ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PM Website messed yet again

HALIMACS — Sat, 07 Oct 2023 19:23:15 GMT

CONTACT CUSTOMER SUPPORT

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.