topic Re: Can't activate in Get Support

Can't activate

Mikola2 — Sat, 07 Oct 2023 17:20:55 GMT

Can't activate phone

Need live agent help

Re: Can't activate

Dunkman — Sat, 07 Oct 2023 17:28:39 GMT

More details would be helpful. What happened?

Unfortunately, there is no live chat or phone number to call. You would need to submit a ticket for customer service agent help or directly private message CSA. However, it usually takes a few hours to respond. Maybe if you can provide more details, the community members (customers like yourself) can offer advice to get your activation going.

Re: Can't activate

Mikola2 — Sat, 07 Oct 2023 17:34:28 GMT

During activation yesterday, got message Esim not compatible, today went to store bought sim for $10 instead of five, but can't resume activation.

Re: Can't activate

Mikola2 — Sat, 07 Oct 2023 17:37:59 GMT

And resume activation just keep running circles. Log in doesn't work ether.

Re: Can't activate

Dunkman — Sat, 07 Oct 2023 17:38:42 GMT

@Mikola2 wrote:
During activation yesterday, got message Esim not compatible, today went to store bought sim for $10 instead of five, but can't resume activation.

@Mikola2

You may need to resume activation on the PM app.

Afterwards, you can contact customer service agent. CSA will likely credit the $10 to your account in available funds.

Re: Can't activate

hTideGnow — Sat, 07 Oct 2023 17:47:47 GMT

@Mikola2 are you using the app?

if already using app? submit ticket with CS agent for help to update sim card number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't activate

JRod — Sat, 07 Oct 2023 18:02:30 GMT

@Mikola2

In order to finish the activation you will need to download the Public Mobile app. If you’re already using the app and unable to login I would try clearing the browser data from your default browser on the device and then delete and re-install the app.

If you continue to have issues activating there is a live chat that is specifically for new customers trying to activate:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en