topic Re: Account suspended in Get Support

Account suspended

Jaylee2023 — Sat, 07 Oct 2023 15:06:54 GMT

I had selected a better data plan in September online, to update during October billing cycle. On October 4 I was charged for new plan but my phone was then suspended. Everything wants me to submit new payment, but I was already charged. What can I do?

Re: Account suspended

CharlieWhisky — Sat, 07 Oct 2023 15:11:29 GMT

Hi, please send a private message to a agent with the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account suspended

Yummy — Sat, 07 Oct 2023 15:20:24 GMT

Confirm your payment and did you really get new plan.
If you were on autopay new amount should be charged with no interruption (but sometimes glitches occur).

Create a ticket through chatbot (type 'ticket', follow responses/prompts) or if ticket does not work for you contact agent as per chatbot link provided.

Re: Account suspended

hTideGnow — Sat, 07 Oct 2023 15:25:00 GMT

HI @Jaylee2023

probably some glitch on the system, we saw that before. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437