topic Re: Unable to change subscription in Get Support

Unable to change subscription

Bowlineonabight — Fri, 22 Sep 2023 02:39:02 GMT

Hi there,

I have tried to update my subscription from the 39 dollar option but it only gives me two upgrade options, a 15 dollar and 25 dollar plan. My friends who are also with public are able to view all the additional plans but I can only view those two.

I have tried on mobile and pc, chrome, Firefox, edge and clearing cookies and cache etc, even won’t let me change it in the mobile app.

and worse I was unable to submit a ticket on this issue due to a 404 error.

i just need some help here

@CS_Agent

Re: Unable to change subscription

Anonymous — Fri, 22 Sep 2023 02:43:44 GMT

@Bowlineonabight- Do you see the option to select the 'speed' (All, 5G, 4G). If so, try setting to All.

Re: Unable to change subscription

softech — Fri, 22 Sep 2023 02:44:31 GMT

@Bowlineonabight

try accessing My Account again using browser with Incognito mode and check if you see those plan. And make sure you choose to show All plan and not filter by 3G or 5G plans

If you still do not see the $39 plan that you want, message support and ask them to schedule the plan change for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Unable to change subscription

Bowlineonabight — Fri, 22 Sep 2023 20:20:48 GMT

This is what comes up when I try to change the subscription options. It only allows me to filter by "all" and these are the only options. It is some version of this screen on mobile, PC, and Mac when I try to do this. I also tried in incognito but the same issue sadly

Re: Unable to change subscription

hTideGnow — Fri, 22 Sep 2023 20:23:36 GMT

hi @Bowlineonabight

looks like it was filtered by 3G plans

just submit ticket with agent here and ask them to change for you :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to change subscription

HelpingYou — Sat, 07 Oct 2023 12:16:05 GMT

Bowlineonabight, were you able to have your upgrade issue resolved? My friend and I are both having the same issue - we can only see 3 options for change plans, and one of those options is the plan we each currently have! So, we really only have 2 options presented. I was able to open a ticket with a CSA so I will update here with my results. Just wondering if you were able to have your account fixed to see all of the plan options.

Thanks!