topic Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G in Get Support

OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

cprince — Fri, 06 Oct 2023 22:22:17 GMT

OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

I'm certainly in the coverage area. The phone is supposed to be a 5g. I just got a 5g plan.

It's not even an option in my carriers options. 4g only. I've put it in airplane mode, stood on my head and recited the Santaria hand book...

Any ideas?

(Incidentally, this board software makes me want to go outside and punch cars in the grill! A billion reasons why I can't post show up each time I hit "post" and I correct them, THEN it says I am post flooding!!! I have to wait 3600 seconds! I'm going to go chew some tin foil and come back and see if I counted 3600 steamboats correctly.)

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

softech — Fri, 06 Oct 2023 22:27:38 GMT

@cprince your phone has band 66 and 71 and it should work

You said about the Android 13 update,so, did it connect to 5G before the update?

Try to Reset All Networks on your phone and see if it helps

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

cprince — Fri, 06 Oct 2023 22:37:46 GMT

What do you mean by "reset networks"? That purgatorial hell of entering in the carriers manually? It has never been connected to 5g and 5g isn't an option.

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

cprince — Fri, 06 Oct 2023 23:17:08 GMT

I will also add that I've been a client for about 7 years and this SIM is about 2 years old. I had it in a 3g phone up and until 3 weeks ago

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

Chalupa_Batman — Fri, 06 Oct 2023 23:58:56 GMT

Just be careful resetting "All your networks" as people who recommend that don't always realize that some people have a ton of WiFi setups and passwords for a lot of different locations saved.

https://www.hardreset.info/devices/oneplus/oneplus-nord/reset-network-settings/

Looking at how to do so on your phone, I wouldn't recommend it if you have a lot of WiFi's saved. You'll lose it all. I'm not android expert but you may wish to search Google

If you only see 4G, try doing a speed test and see how fast you're getting. If it's 200mbps or more, you have 5G speeds, it just shows you're on 4G. Let us know your speeds.

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

will13am — Sat, 07 Oct 2023 00:40:45 GMT

@cprince , I would recommend against trying things like resetting the network or factory resets. It will lead to more aggravation and zero resolution to the problem. Fact is this service whitelists hardware that can access VoLTE and 5G. I bought a S20 FE 5G phone from Public Mobile and it does not have 5G access. That gives you an idea of how nonsensical the whitelist can be. For me the only workaround is to install alternate software which ain't gonna happen. TBH, I would not be too concerned about 5G network access. The current 5G network is in the NSA (non standalone) state which really means that its is running on the 4G/LTE infrastructure for the most part. 4G/LTE network is plenty capable of handling even the so called 5G speed plans. The one thing that you should be much more concerned about is the ability to access VoLTE. This feature greatly improves calling capabilities particularly when roaming in the US where the 3G network has been shut down permanently. To test whether your phone is whitelisted for VoLTE disable WiFi, make a call and see if the phone remains on a 4G/LTE connection. If the network connection drops to 3G then your phone is not getting VoLTE access.

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

computergeek541 — Sat, 07 Oct 2023 00:51:27 GMT

@will13am wrote:
I bought a S20 FE 5G phone from Public Mobile and it does not have 5G access.

That part is interesting because Public Moible advertised it as a 5G device and they actually sold it. This is actually something that Telus and/or Samsung had done to the devcie's software so that 5G doesn't work whenever a Public Mobile SIM card is inserrted. As to why they would go to those lengths make no sense.

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

cprince — Sat, 07 Oct 2023 01:12:05 GMT

Just as crappy as I was before "upgrading" my phone and plan.

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

cprince — Sat, 07 Oct 2023 01:12:46 GMT

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

Chalupa_Batman — Sat, 07 Oct 2023 01:53:28 GMT

If you can go into your network settings, turn off automatic if you can and pick Public Mobile as your source. Then reboot. Then try another speed test.

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

cprince — Sat, 07 Oct 2023 02:00:51 GMT

these are the options when not in auto ( it never was)

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

softech — Sat, 07 Oct 2023 02:16:43 GMT

@cprince

5G was never an option there??

Sometimes the 5G option is hidden for some reason, maybe an OS issue, maybe the provider. But as far as I know, PM does not actively hide the 5G option as long as there is 5G in the area.

If you don't mind to try , try using app to unhide the 5G option. Download an app call NetMonitor. After installed, click the 3 dots on the bottom right, then click Service Menu and check it from LTE Only to NR/LTE/GSM/WCDMA.

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

cprince — Sat, 07 Oct 2023 02:41:19 GMT

It succeeded in showing a number and letter that says 5G in one sport in doing all that... but I'm not connected to 5G ... the speeds are worse

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

cprince — Sat, 07 Oct 2023 02:41:54 GMT

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

cprince — Sat, 07 Oct 2023 03:17:10 GMT

It drops to HSPA and 3g when I make a call.

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

Phil_Adelphus — Sat, 07 Oct 2023 14:08:34 GMT

@cprince Sounds like it is not VoLTE if it drops to 3g. Where did the phone come from? I found this on the Digitaltrends website although dated a year ago "The OnePlus Nord N300 5G is only available through T-Mobile and Metro. Unfortunately, you can’t buy it unlocked, and it’s only available in the U.S. with no plans to make it available in other markets.". I saw a few other complaints in Google results about it's not getting 5g with other carriers.

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

gpixel — Sat, 07 Oct 2023 15:21:12 GMT

@cprince

the issue with using non Canadian devices in Canada is that not all features will be available. there are certificates on the software side that allows these options to be unlocked

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

cprince — Sat, 07 Oct 2023 15:30:19 GMT

So... Blackberry or no 5G for anyone on PMobile? Doesn't make any sense. These OnePlus Nord models get 5G on Bell and Rogers.

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

gpixel — Sat, 07 Oct 2023 15:47:48 GMT

@cprince

that's just the way it is at PM... it's most likely to keep the costs down. Telus and bell etc have higher support lists, but they don't support all devices.

as for your slow LTE that's most likely a provision issue and you can contact customer support to reset the network on their side. you should be hitting 100+ easy even on LTE

Re: OnePlus Nord OnePlus Nord N300 (5G) Android - Updated To Android 13 - Can't 5G

softech — Sat, 07 Oct 2023 15:43:58 GMT

@cprince

it is actually normal for phones not sold to North America, or Canada to be specific, to not have all the features working

You have any friends with Telus and Koodo sim? try in your phone.

And what is your top speed on LTE network? do speed tests in different area and let us know