topic ESN/MEID issue in Get Support

ESN/MEID issue

Yeet101 — Sat, 07 Oct 2023 01:31:01 GMT

I got an sms saying:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

I can’t seem to get sms messages and Apple also says “this number is registered to your Apple ID but not associated with this iPhone” please help

Re: ESN/MEID issue

softech — Sat, 07 Oct 2023 01:33:07 GMT

@Yeet101

you should provide the account number of your old provider.

There is a number to call to talk to live support. Call them and provide them the account number, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: ESN/MEID issue

AMengmeng — Sun, 05 Nov 2023 02:44:57 GMT

Hi, I have encountered the same problem. Can you give me a contact number?

Re: ESN/MEID issue

hTideGnow — Sun, 05 Nov 2023 02:49:47 GMT

hi @AMengmeng

I will send you thr porting support team number. Check your Community Inbox for thr number and call tomorrow morning cos it is closed now

Re: ESN/MEID issue

computergeek541 — Sun, 05 Nov 2023 03:06:38 GMT

@Yeet101 wrote:
I got an sms saying:
Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

I can’t seem to get sms messages and Apple also says “this number is registered to your Apple ID but not associated with this iPhone” please help

It's true that the account number should be used whenever possible, but if it's Speakout or Petro Canada that you're porting from, it's the IMEI that needs to be used. Public Mobile's text message about this matter contains incorrect information as you won't find anything called an ESN or MEI on your device.

Re: ESN/MEID issue

AliKazmi7 — Mon, 26 Feb 2024 23:15:20 GMT

I encountered the same issue. Can you please send me the number as well? Thank you

Re: ESN/MEID issue

softech — Mon, 26 Feb 2024 23:15:56 GMT

@AliKazmi7

sent. Please check Community inbox