topic Re: Reverse Physical sim to eSIM transfer - is it possible? in Get Support

Reverse Physical sim to eSIM transfer - is it possible?

kaflooey — Sat, 07 Oct 2023 01:19:01 GMT

I tried to set up my daughter's iphone 12 mini using eSim for a new number / data.

However, what it did was transfer my physical sim / number to my dauighter's phone. Obviously not what I wanted. What I'd like to do is reverse this and get my coverage back on my phone and cancel the eSim.

Can I do this?

I tried to edit my sim number in my profile back to the physical one that's in my phone and it tells me it's invalid.

Any ideas - thanks!

Re: Reverse Physical sim to eSIM transfer - is it possible?

softech — Sat, 07 Oct 2023 01:23:45 GMT

@kaflooey

sorry, physical sim card is one time use only. After your number got onto your daughter's eSIM, your physical sim was voided. You will need to buy a new sim card from:

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
PM online: https://www.publicmobile.ca/sim-card (not recommended!! Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Re: Reverse Physical sim to eSIM transfer - is it possible?

JRod — Sat, 07 Oct 2023 01:25:49 GMT

@kaflooey

The reason why you’re SIM card number isn’t working is because it is one time use. So in order to get your number/service back to a physical SIM card you will have to purchase another SIM card and then enter the SIM card number for the new SIM in your profile settings. I would recommend purchasing one off of Amazon as they are often cheaper and shipping is way faster, otherwise go to a local telus corporate store and purchase one but please call ahead to make sure it’s in stock.

As for creating a new account for your daughter, you will need to make another account with a separate email as you can only have one phone number per account with Public Mobile.

Re: Reverse Physical sim to eSIM transfer - is it possible?

kaflooey — Mon, 09 Oct 2023 21:20:07 GMT

Thanks to everyone that replied. helped me out big time.

I got a new SIM and am receiving texts on my phone again. Thanks. Will set up a separate account for my daughter - Cheers!

Re: Reverse Physical sim to eSIM transfer - is it possible?

kaflooey — Mon, 09 Oct 2023 21:20:31 GMT

Thank you!