topic Re: Data Add-Ons after subscription plan change in Get Support

Data Add-Ons after subscription plan change

CalvinW — Fri, 06 Oct 2023 20:43:07 GMT

I am looking to change from my current 4G subscription plan to a 5G plan. Do I get to keep my existing data ons? They are from giveaways and not subjected to the current 30 day expiry when purchasing new data add ons. Does anyone have any experience with this? I tried contacting PM and they just said the following:

"To assist you better, we would like to share there are some add-ons that were only compatible with specific plans, and could be possible that the add-ons will be removed if plan is changed. Due system restrictions, we cannot confirm which add-ons remain on your account. This will be available only after changing the plan!"

Re: Data Add-Ons after subscription plan change

softech — Fri, 06 Oct 2023 20:58:39 GMT

@CalvinW

yes, paid add-on and bonus add-on will remain in your account after plan change

And a reminder, use Change on Renewal if you do not need the new features immediately

Re: Data Add-Ons after subscription plan change

kk99 — Fri, 06 Oct 2023 20:58:56 GMT

I just switched my plan to 5G. unfortunately, my add-on data (from giveaways) became Incompatible.

Re: Data Add-Ons after subscription plan change

computergeek541 — Fri, 06 Oct 2023 21:03:53 GMT

@kk99 wrote:
I just switched my plan to 5G. unfortunately, my add-on data (from giveaways) became Incompatible.

Sorry, but these data add-ons cannot be used with 5G-speed plans that include unlimited data at reduced speeds.

Re: Data Add-Ons after subscription plan change

Phil_Adelphus — Fri, 06 Oct 2023 22:38:16 GMT

When I switched to 5G the bonus data add-ons became "incompatible" presumably because the plan is unlimited. However the small print indicates that they're not lost and can be used if I should switch back to a plan where they are compatible. The bonus long-distance calling minutes still remain usable.