topic Re: Ported from Fido. eSIM QR code failed in Get Support

Ported from Fido. eSIM QR code failed

Janok — Fri, 06 Oct 2023 13:33:20 GMT

Received QR code for eSIM via email. The QR code did not work. My phone is eSIM compatible as confirmed by your site when registering the IMEI during checkout. Please provide a new QR code or activation codes via email. Thanks.

Re: Ported from Fido. eSIM QR code failed

softech — Fri, 06 Oct 2023 13:34:16 GMT

@Janok

please message support and they will regenerate and send you the QR code:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Ported from Fido. eSIM QR code failed

Janok — Fri, 06 Oct 2023 18:54:18 GMT

Follow up to my first post. Multiple attempts to activate the eSIM via regenerated QR codes (3) have failed. I have also tried numerous device restarts and also factory reset of the Network Settings. My device is an iPhone 12 A2406. I have been directed to purchase a physical SIM card at full price, contrary to the current promotion where a physical SIM is $5 off. Had I known that Public Mobile's eSIM would not work, I would've chosen the physical SIM with $5 off. This has been a frustrating start with Public Mobile.

Re: Ported from Fido. eSIM QR code failed

softech — Fri, 06 Oct 2023 18:56:53 GMT

@Janok

try your luck, open a ticket with PM support, explain the situation, and ask them for a full imbursement, or at least $5

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there