topic Re: Payment in Get Support

Payment

Ericcells — Fri, 06 Oct 2023 17:03:10 GMT

How do I change my automatic payment option from one card to a different card??

Re: Payment

hTideGnow — Fri, 06 Oct 2023 17:04:11 GMT

Hi @Ericcells

just login My Account, Payment, Manage Subscription, Update card information and you can make the change there

Re: Payment

softech — Fri, 06 Oct 2023 17:04:56 GMT

@Ericcells

To update your credit card information, you can easily done that via My Account

Please login to My Account, go to Payment page, click Manage Subscription, and click Manage Payment Method, or use this direct link: https://myaccount.publicmobile.ca/en/account/payment/manage-card

https://myaccount.publicmobile.ca/en/account/payment/manage-card

Re: Payment

Ericcells — Fri, 06 Oct 2023 17:05:26 GMT

I am logging in and I am not seeing the payment tab!!!!

Re: Payment

softech — Fri, 06 Oct 2023 17:06:44 GMT

@Ericcells

you are using phone browser

click ⊕ on the bottom left to bring up the menu

or use this direct link https://myaccount.publicmobile.ca/en/account/payment/manage-card

Re: Payment

hTideGnow — Fri, 06 Oct 2023 17:08:55 GMT

HI @Ericcells

you see this at the bottom of page? click that

then it will bring the hidden tab from the side

Re: Payment

Ericcells — Fri, 06 Oct 2023 17:10:05 GMT

I am logging in I do NOT see any options for this! I just made a payment via online and It didn't go to account I called bank they can not stop payment!!!!

Re: Payment

softech — Fri, 06 Oct 2023 17:32:58 GMT

@Ericcells

if stop payment meant you want to reverse that, then please do not call the bank to stop it. PM is a prepaid provider and very sensitive to chargeback. Once a chargeback is made, your account will be suspended immediately. You will need to pay by vouchers for 12 months to get your account back in good standing.

For the menu or page, please use this direct link

https://myaccount.publicmobile.ca/en/account/payment/manage-card