topic Re: eSim - QR Code in Get Support

eSim - QR Code

Rotheram — Fri, 06 Oct 2023 15:57:30 GMT

Hello,

New to Public Mobile - I ported my phone # yesterday & chose the eSim & purchased the 90 day Canada-US plan. I didn't confirm porting my # within the 90 minute deadline so I contacted the #(Telus) on my text from Public Mobile. Spoke with an agent who supposedly had me all set up. But now my phone has no cell service as top right corner of phone shows SOS.

I went to Settings/Cellular/Add eSIM which then asks for QR code. Was I supposed to receive an activation summary email with a QR code??

Re: eSim - QR Code

softech — Fri, 06 Oct 2023 16:00:08 GMT

@Rotheram

there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone , disable those non PM sim (eSIM/Physica sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: eSim - QR Code

hTideGnow — Fri, 06 Oct 2023 16:00:58 GMT

HI @Rotheram

did you use the app to finish the activation? It should try to install the eSIM for you

Check your Welcome email , there is a QR code there, scan and install it

Re: eSim - QR Code

Rotheram — Fri, 06 Oct 2023 16:02:21 GMT

Thanks the quick response! The problem is I never received the Welcome Email. Do you know how I can get that?

Re: eSim - QR Code

hTideGnow — Fri, 06 Oct 2023 16:03:14 GMT

HI @Rotheram

agent can resend you the QR code and check what else was missing. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437