topic Re: Voicemail isn't working - Line error in Get Support

Voicemail isn't working - Line error

DanielJD — Fri, 06 Oct 2023 21:38:17 GMT

Hello,

I've set up a personal greeting. It's stored on the voicemail. When I call my phone number it rings for a long time then gives a beeping and a 'Line Error'. It does not give the option to leave a voicemail.

Can someone please assist? I've just bought a new SIM card, just registered this number within the past 24 hours.

Thanks

@CS_Agent

Re: Voicemail isn't working - Line error

hTideGnow — Fri, 06 Oct 2023 15:41:53 GMT

Hi @DanielJD

wait 5 mins and try again. Try to call from another phone and test

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Voicemail isn't working - Line error

will13am — Fri, 06 Oct 2023 15:42:40 GMT

@DanielJD , did you transfer in a phone number from your old provider? Did you receive notification from your old provider and acknowledge the number transfer?

Re: Voicemail isn't working - Line error

dust2dust — Fri, 06 Oct 2023 15:44:27 GMT

Iphone or Android? Iphone has a new thing called something like live voicemail. Maybe turn it off if on.

Re: Voicemail isn't working - Line error

Meow — Fri, 06 Oct 2023 15:45:19 GMT

Did you use your mobile phone to set up a greeting?

Sometimes setting greeting can be confusing as you have to set up 'real' greeting and 'you reached this-and-this number' from different parts of a system.

Had a hell of a time to remove 'you reached...' message from my vmail but it is possible.

Re: Voicemail isn't working - Line error

DanielJD — Fri, 06 Oct 2023 15:54:25 GMT

Hi all,

Android Phone, Samsung Galaxy Edge S7. It's a new number, not ported. Not sure what you mean about multiple greetings. I see they give the option for personal/business/etended leave. I set up the Personal Greeting and want this to be active. But it only gives line busy error.