topic Re: Data in Get Support

Data

2023Amy — Fri, 06 Oct 2023 14:19:54 GMT

I Recently purchased the Canada US plan with 40 GB of data. It says I’ve used 75% of my data in the last two days which is almost impossible. I can’t seem to get any help when I go to all the steps on the app. Very frustrated I’m at the point of canceling my service.

Re: Data

hairbag1 — Fri, 06 Oct 2023 14:21:23 GMT

@2023Amy

try this to confirm...

Re: Data

hTideGnow — Fri, 06 Oct 2023 14:25:01 GMT

HI @2023Amy

Maybe just browser cache problem.
Please use Incognito/Private/Secret mode on your browser to login My Account.

Check if the usage is updated

If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data

dust2dust — Fri, 06 Oct 2023 14:24:18 GMT

What is "it"? Your phone? Your account? A text from 611?

Re: Data

DennyCrane — Fri, 06 Oct 2023 14:28:55 GMT

Those text warnings can go out in error sometimes. Check your account in Incognito Mode, as suggested.