topic Issue: not able to get any texts and calls: using as esim in Get Support

Issue: not able to get any texts and calls: using as esim

Anupam21 — Fri, 06 Oct 2023 08:55:16 GMT

Worst service provider, can't reach to an agent, their ticket form directs to 404. Can't receive calls or texts. Any agent, please help.

Re: Issue: not able to get any texts and calls: using as esim

HALIMACS — Fri, 06 Oct 2023 09:07:30 GMT

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here.

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

If you are porting a number here, did you reply yes to the port authorization request?

If you need assistance with porting, call the number I will provide you by private message.

To get this message, tap your avatar and go down to messages or the envelope icon if you are on desktop or laptop.

Re: Issue: not able to get any texts and calls: using as esim

mojorising — Fri, 06 Oct 2023 09:09:37 GMT

To contact CS Agent directly, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Issue: not able to get any texts and calls: using as esim

LitlLdy — Fri, 06 Oct 2023 12:48:43 GMT

@Anupam21 wrote:
Worst service provider, can't reach to an agent, their ticket form directs to 404. Can't receive calls or texts. Any agent, please help.

@Anupam21 , I didn’t see anyone ask you so if this is a dumb question please forgive me but did you make sure to do these steps below so that your phone service will work?

Reboot your phone.

In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)

Re: Issue: not able to get any texts and calls: using as esim

BKNS27 — Fri, 06 Oct 2023 14:43:33 GMT

@Anupam21

We will need more details of your issue. Did you port your number over to PM or picked a new number?

Did you try scanning the QR code from the registered email with your phone and then reboot your phone by powering off then back on?

If not working, contact a CS_Agent by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437