topic E Sim Card in Get Support

E Sim Card

Rae2004 — Thu, 05 Oct 2023 23:46:08 GMT

I purchased E sim card. They charged my money right away. However, nobody sent me E sim Card either by email or QR code by mail. I can`t continue to activate E sim card. Where is the custom service?

Re: E Sim Card

hTideGnow — Thu, 05 Oct 2023 23:48:25 GMT

HI @Rae2004

was that new activation? or existing subscriber changing to eSIM from physical?

if new activation, check the welcome email

if existing subscriber, login the app again and check if the QR code is there

Re: E Sim Card

JRod — Fri, 06 Oct 2023 00:17:21 GMT

@Rae2004

If you weren’t able to directly download and install the eSIM from the app and haven’t received it via the welcome email you will have to message customer service in order to have the QR code re-issued.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).