topic Re: Payment in Get Support

Payment

GracePerks1 — Thu, 05 Oct 2023 21:57:32 GMT

I've been trying to change the card for my payments for over a month now but each time i try it says an error occurred so it hasn't let me. Is there another way to change it? I've been trying consistently over the past month and it always says an error occurred.

Re: Payment

JRod — Thu, 05 Oct 2023 22:05:00 GMT

@GracePerks1

The only way to change your payment method is through the self serve portal. But are you continuing to try on a desktop computer or are you using the app?

If you’re on a computer you can try to clear your cache and browser data and then try again. An incognito window is also worth trying or even a different browser than you were using previously.

If using a desktop computer continues to give you issues I would recommend trying to change the payment method using the Public Mobile app.

Re: Payment

hTideGnow — Thu, 05 Oct 2023 22:20:01 GMT

HI @GracePerks1

Please wait an hour first

Then use Incognito/Private/Secret mode on your browser and try again

If same, please submit ticket with CS agent here :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

loveshah — Fri, 06 Oct 2023 06:31:43 GMT

Hey @GracePerks1 I'm facing the same issue. Did you find a solution?