topic Re: PUK in Get Support

PUK

Phiadia — Thu, 05 Oct 2023 21:41:44 GMT

My phone is asking for a PUK code, please help me

Re: PUK

softech — Thu, 05 Oct 2023 21:42:37 GMT

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: PUK

hTideGnow — Thu, 05 Oct 2023 21:43:36 GMT

HI @Phiadia

was your phone ever used on PM or Telus or Koodo?

if it is first time accessing here and you got the error, your phone is locked. You will need to go back and ask your old carrier to provide you an unlock code

Re: PUK

BKNS27 — Thu, 05 Oct 2023 22:08:58 GMT

@Phiadia

What is the make and model of your phone?

Is it asking for a SIM PUK or the PUK to unlock your phone?

Re: PUK

Phiadia — Fri, 06 Oct 2023 05:36:57 GMT

I have an Iphone x and it's saying " Your SIm cannot be accessed. Please call your carrier to obtain your PUK code"

I've had this phone for a year and this came out of nowhere

Re: PUK

Phiadia — Fri, 06 Oct 2023 05:37:50 GMT

This was not my first time accessing it.

I have an Iphone x and it's saying " Your SIm cannot be accessed. Please call your carrier to obtain your PUK code"

I've had this phone for a year and this came out of nowhere

Re: PUK

Phiadia — Fri, 06 Oct 2023 05:38:58 GMT

ok, I have an Iphone x and it's saying " Your SIm cannot be accessed. Please call your carrier to obtain your PUK code"

I've had this phone for a year and this came out of nowhere