topic Re: Phone not working in Get Support

Phone not working

Dave36 — Thu, 05 Oct 2023 18:45:22 GMT

I received the text from Telus that I was switching said yes. The phone is still not working. I keep trying to submit a ticket but I always get an error. What do I do now.

Re: Phone not working

hTideGnow — Thu, 05 Oct 2023 18:47:57 GMT

Hi @Dave36

how long you replied?

Try reboot the phone first, then Reset All Networks

Test outbound calls, and if you cannot make outbounds calls, please submit ticket with agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you can call outbound and just not receive inbound, then it is porting porting. Call the porting team for update. I will message you the number to call. Please check your Community inbox

Re: Phone not working

Chalupa_Batman — Thu, 05 Oct 2023 19:00:11 GMT

Did you reboot your phone?

Re: Phone not working

Andy85 — Thu, 05 Oct 2023 19:03:44 GMT

It usually could take some time for the cell phone service with the new provider to kick in. On occasion, it is quick. Other times, it could take a couple of hours.

How long has it been in your case?

Re: Phone not working

Dave36 — Thu, 05 Oct 2023 19:37:24 GMT

Yes

Re: Phone not working

Dave36 — Thu, 05 Oct 2023 19:37:46 GMT

4 days

Re: Phone not working

computergeek541 — Thu, 05 Oct 2023 19:49:00 GMT

@Andy85 wrote:
It usually could take some time for the cell phone service with the new provider to kick in. On occasion, it is quick. Other times, it could take a couple of hours.
How long has it been in your case?

It shouldn't ever take a couple of hours for the Public Mobiel service to start working. The couple/few hours would only for incoming communications (when there's a number port).

Re: Phone not working

Dave36 — Thu, 05 Oct 2023 21:49:59 GMT

Finally phone is working. Cs agent helped

Re: Phone not working

hTideGnow — Thu, 05 Oct 2023 21:50:52 GMT

Hi @Dave36

glad it works!