topic Re: Subscription Usage display in Get Support

Subscription Usage display

OneTIme — Thu, 05 Oct 2023 18:44:56 GMT

How do I get a suggestion/complaint to Public Mobile?

"Subscription Usage" shows this:

The colours for Data Usage should be reversed. What is green should be grey; and what is grey should be green, to be consistent with the Minutes and Messages displays -- the amount remaining/available should be green.

If anyone can get this to someone who can fix it, please do so.

Re: Subscription Usage display

mojorising — Thu, 05 Oct 2023 18:51:11 GMT

They can't reverse. That's just how they show minutes and data used. Is the data used of 177.5 mb consistent with what you used? If so, there's no real issue other than color used to display.

Re: Subscription Usage display

hTideGnow — Thu, 05 Oct 2023 18:49:21 GMT

Hi @OneTIme Green means used. you used around 177MB, right?. the usage was correct?

If it is , then no issue

Re: Subscription Usage display

OneTIme — Thu, 05 Oct 2023 18:51:30 GMT

You're right, there's no real issue other than colour used, and that's the issue that I wrote about. They can reverse, it just takes someone at Public Mobile to recognise that "That's just how they show minutes and data used" is done wrong, and fix it.

Re: Subscription Usage display

mojorising — Thu, 05 Oct 2023 18:54:11 GMT

You have the option to contact a CS Agent directly with your feedback. use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription Usage display

OneTIme — Thu, 05 Oct 2023 18:57:46 GMT

To clarify: the data reported is correct. The issue is the design of the display; the use of colours is inconsistent. The Minutes and Messages displays use green to show how much I have remaining/available to use. The Data Usage display uses green to show how much I have used, and grey to show how much I have remaining/available to use; where grey is used, green should be used instead, and vice versa.

Re: Subscription Usage display

OneTIme — Thu, 05 Oct 2023 19:00:47 GMT

@mojorising Thanks, that's what I needed to know; but how would I have found that link on my own? How would I have navigated to it?

Re: Subscription Usage display

hTideGnow — Thu, 05 Oct 2023 19:01:09 GMT

HI @OneTIme

that is a good point. I guess since it is unlimited, we don't really care 🙂

PM rarely update pages for cosmetic changes, but you can try to make a difference. Please submit a ticket with CS agent and ask them to forward to web team:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription Usage display

OneTIme — Thu, 05 Oct 2023 23:52:55 GMT

@gpixel You don't seem to have understood me. Green would still fit, and in a more reasonable way.

Re: Subscription Usage display

gpixel — Fri, 06 Oct 2023 01:53:00 GMT

@OneTIme

yes I did misunderstand 🫣

sorry about that 😶‍🌫️

Re: Subscription Usage display

OneTIme — Fri, 06 Oct 2023 02:17:33 GMT

@gpixel No apology necessary, we all do it. At any given moment, I'm usually misunderstanding something, somehow.