Activation

Nana24 — Thu, 05 Oct 2023 14:19:30 GMT

I activated my e sim but can make call

Re: Activation

hairbag1 — Thu, 05 Oct 2023 14:21:06 GMT

by activated you mean you set up your PM account and paid...right ? Are you porting a number from old cell network ? Try restarting phone...see if that helps.

Re: Activation

hTideGnow — Thu, 05 Oct 2023 14:21:10 GMT

HI @Nana24

does data work? and it connected to Public Mobile?

Try Reboot once and try Reset all networks

Re: Activation

softech — Thu, 05 Oct 2023 14:22:18 GMT

@Nana24

First, check if you see the eSIM installed on your phone, check the SIM manager and check if the phone can connect to the network

If it still does not connect and if you have another active sim on the phone , disable those non PM sim (eSIM/Physica sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

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